FAQs

Getting Started 

What currency are the prices on the site in?
All prices are in USD.

How can I track my order?
Get all your package information using your tracking number from our “TRACK YOUR PACKAGE”section

How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at service@rouom.com for your general queries.

What is your return policy?
We offer a 100% money-back guarantee. Please note that any object must meet our conditions to meet the return criteria. Please visit our return policy page for a better understanding.

How much is the restocking fee?

We do not charge a restocking fee on returns.

CONTACT INFO

Email: service@rouom.com

Phone: +86 134 2421 5915

Support: Monday – Friday 10 AM – 10 PM (ET)